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Tried to import part and got an error

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#1 Tried to import part and got an error

I tried to import a Schneider Electric Motor Starter, and it gave me the error in the screenshot. Can I fix this?

For now, please use Microsoft Edge to download parts

Thanks for posting on the forum.

We've had this happen with some users using Firefox or Google Chrome.  Downloading using Microsoft Egde resolved the issue.

We're currently investigating why this issue sometimes occure with Firefox or Chrome, and we'll report back.  In the meantime, please use Edge to download parts from the online catalogue.

Will do thanks

Will do thanks

Problem solved.

It turned out the issue only occured with Firefox, and the problem has now been resolved.

Catalogue parts can now be downloaded with any browser.

 

I use FireFox and I am not

I use FireFox and I am not having any trouble at all.  Lenovo Laptop.