An Error Occured While Opening File

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#1 An Error Occured While Opening File

When attempting to open a project, I receive the following error:

An error occured while attempting to open the file: C:\SkyCAD Environments\Standard environment\Catalogue\root class\work field classes\Project\IPG - IO Box.SkyCadFile

I attempted to use the Time Machine but the project is not listed. A few times it asked if I wanted to restore the file but, when I clicked Yes, a different error was displayed:

An error occured while attempting to restore the file.

Error details:Object reference not set to an instance of an object.

Any help would be appreciated.

 

Hmmm....

Thanks for posting on the forum, and sorry about the issue you are having.

In order to understand what's going on, we would need you to make a ZIP of your environment folder and attach it to a forum reply.  This tutorial about backing-up your environment will indicate which folder we need you to ZIP.  (Note: only you and the SkyCAD staff will have access to your environment file.  All other users won't even be able to see the file.)

We will look at this as soon as we get your environment.

Attached is the environment.

Attached is the environment.

Please note we've reached out

Please note we've reached out to you via email.

We've been having this exact

We've been having this exact same issue. Any chance you could help us as well?

Thanks in advance!

Please upload a zip of your Standard Environment

Sorry about the issue you are having.

In order to understand what's going on, we would need you to make a ZIP of your environment folder and attach it to a forum reply.  This tutorial about backing-up your environment will indicate which folder we need you to ZIP.  (Note: only you and the SkyCAD staff will have access to your environment file.  All other users won't even be able to see the file.)

We will look at this as soon as we get your environment.

I apologize for taking so

I apologize for taking so long to respond again. I believe this is the environment. Note that it is stored on our server and shared by two users.

What is the name of the project you cannot open?

Thanks for uploading your environment.

What is the name of the project you cannot open?

We're getting the error with

We're getting the error with any project in the environment on the network drive.

Please upload a zip of your Standard Environment folder

Please upload a zip of your Standard Environment folder. This tutorial about backing up your environment folder will indicate exactly which folder we are talking about. (Note: only you and the SkyCAD staff will have access to your environment. All other users won't even be able to see the file.).

We'll be able to check this out as soon as we get your environment.

Thank you!